Privacy Policy

Last Updated: October 24, 2025

1. Introduction

MAXQlabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maxqlabs.be and related subdomains.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to our newsletter
• Request information about our services
• Communicate with us via email or other channels

This information may include:

• Name
• Email address
• Company name
• Phone number
• Job title
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie banner and your browser settings.

For detailed information about the cookies we use, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our services
• To improve our website and user experience
• To send marketing communications (with your consent)
• To analyze website usage and trends using Google Analytics
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure website security

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Consent: You have given us explicit consent to process your information
• Contract: Processing is necessary to fulfill a contract with you
• Legitimate Interests: Processing is in our legitimate business interests (e.g., improving our services)
• Legal Obligation: Processing is required to comply with the law

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., email service providers, analytics providers)
• Cronos Group: As part of the Cronos ecosystem, we may share information with related companies for business purposes
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Google Analytics

We use Google Analytics to analyze website traffic and usage. Google Analytics uses cookies to collect information about how visitors use our site. This information is used to compile reports and help us improve our website.

Tracking ID: G-7N69WB4H7E

You can opt-out of Google Analytics by:

• Installing the Google Analytics Opt-out Browser Add-on
• Declining analytics cookies through our cookie banner
• Reviewing our Cookie Policy for more details

7. Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at info@maxqlabs.be

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@maxqlabs.be
General Email: info@maxqlabs.be